BRANDON OFFICE

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Refund and Returns Policy

‌Effective Date: October 22, 2026‌

At BRANDON STATIONERY AND OFFICE SUPPLIES LIMITED, the operator of www.brandonoffice.com, we hold our curated range of office stationery and supplies to the highest standard of quality. Every item in our collection — from smooth-writing gel pens, thick lay-flat notebooks, and premium pen organizers to all the everyday workspace essentials — is personally tested by our team to live up to our founding goal: making every workspace intentional, organized, and a little more joyful. This policy clearly outlines all our rules, procedures, and eligibility criteria for product returns, and our most critical core rule states explicitly that standalone “refund only” requests without the return of the purchased physical item are not permitted under any circumstances.

For any inquiries related to our return and refund process, you can reach out to our customer support team at any time via the following contact details:

‌Contact Email‌: synapz@brandonoffice.com
‌Physical Address‌: Unit 3, Killerisk Business Park, Killerisk Road, Tralee, Co. Kerry, V92 WP11, Ireland
‌Contact Telephone‌: +353 66 7171555

1. Core No “Refund Only” Rule

We strictly adhere to the policy that pure standalone refund requests without the full return of the corresponding physical product are never approved. This rule applies to all products sold on www.brandonoffice.com, including our best sellers, new arrivals, workspace refresh collections, and promotional discounted items. We do not process any full or partial refunds for items you have already received, unless the original physical product is sent back to our designated return warehouse for inspection and meets our stated return eligibility standards. No exceptions are made for partial refunds, full refunds, or partial compensation requests that are not accompanied by the return of the purchased physical goods. This policy is designed to ensure fairness for all our customers, and to maintain the sustainable quality control standards that let us continue sourcing and testing every stationery item to deliver the reliable products our users love.

2. Return Eligibility Criteria

To qualify for our return process that can lead to a refund or product exchange, your returned item must meet all of the following requirements:

  • You must submit your return application within 30 calendar days from the date you successfully signed for your delivered order.
  • The product must be in original, unused, resalable condition, with all original factory packaging, tags, instruction manuals, and included accessories fully intact. Items that show signs of use, damage caused by improper operation after delivery, or missing components are not eligible for return.
  • Custom engraved, personalized, or custom-made stationery items that were produced exclusively per your order specifications are not eligible for return, unless the items arrive with confirmed manufacturing defects.
  • Clear photographic or video proof of any product defect or shipping damage must be provided when you submit your return application, to help our team verify the issue quickly.

3. Return Process Steps

  1. First, submit your return request to our support team at synapz@brandonoffice.com, with your order number, the name/quantity of the item you wish to return, and clear supporting materials as required. Our team will review your submission and send you a confirmed return authorization and our designated warehouse return address within 2 working days. Unauthorized returns sent to any address other than our official designated warehouse will not be processed.
  2. Carefully pack the item you are returning, ensure it is fully protected from damage during transit, and ship it back to the address provided in our return authorization confirmation. For returns triggered by our side issues including manufacturing defects, incorrect item delivery, or shipping damage we confirm, we will provide you with a pre-paid shipping label to cover all return delivery costs. For returns made for personal preference reasons such as changing your mind about a product, you will be responsible for covering the return shipping fees.
  3. Once our warehouse team receives and inspects your returned item, they will complete a full quality check within 3 working days. We will send you a notification email to confirm if your return has been approved per our eligibility rules.

4. Post-Approval Resolution Options

After your returned item passes our inspection, you can select one of the following two resolution options:

  • ‌Exchange for a new identical or different product‌: You can choose to exchange the returned item for a brand new identical unit, or swap it for another stationery product of equal or higher value (you will only need to pay the price difference for higher-value items).
  • ‌Full refund to your original payment method‌: If you select this option, we will process your refund to the original payment account you used to place the order. The refund will be credited to your account within 5 to 10 working days, subject to the processing speed of your payment service provider or card issuing bank.

Please note that we will never process a refund before we receive and complete full inspection of your returned physical product, and all no-return pure refund requests will be declined directly. This Refund and Returns Policy is effective from October 22, 2026, and applies to all orders placed on www.brandonoffice.com on or after this effective date. If you have any questions about any clause in this policy, feel free to contact our support team anytime for further clarification.