BRANDON OFFICE

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Shipping Policy

‌Effective Date: October 22, 2026‌

At BRANDON STATIONERY AND OFFICE SUPPLIES LIMITED, operator of www.brandonoffice.com, every carefully sourced stationery item we offer — from smooth-writing pens, thick paper notebooks, space-saving desk organizers, to all the small everyday office essentials you reach for constantly — is personally tested by our team to deliver reliable, joyful workspace experiences. We have designed this shipping policy to ensure your order of our best stationery picks, new arrivals, and top-rated bestsellers arrives at your location accurately, safely, and on schedule, with full transparency for every step of the delivery process.

If you have any questions about shipping timelines, order tracking, delivery adjustments, or related queries at any point, you can reach our dedicated support team through the following official channels:

‌Contact Email‌: synapz@brandonoffice.com
‌Physical Address‌: Unit 3, Killerisk Business Park, Killerisk Road, Tralee, Co. Kerry, V92 WP11, Ireland
‌Contact Telephone‌: +353 66 7171555

1. Order Processing Timeline

All orders placed on www.brandonoffice.com go through a strict pre-shipping verification process to eliminate errors and ensure product quality before dispatch. Orders submitted and successfully paid for before 3 PM local Irish time on working days will be processed within 24 business hours. For orders placed after 3 PM on weekdays, on weekends, or on official Irish public holidays, processing will resume on the next available working day.

During processing, our team will double-check the condition of every stationery item you ordered, inspect packaging materials to protect your products from scratches or transit damage, confirm your full shipping address and contact details for accuracy, and update your order status to “Dispatched” once the courier collects your parcel. You will receive an automatic confirmation email with all relevant order and logistics details the moment your order leaves our warehouse.

2. Shipping Service Zones & Rate Structure

We offer tiered, flat-rate shipping services tailored for different delivery regions, with free shipping benefits for eligible qualifying orders:

  • ‌Domestic Republic of Ireland Delivery‌: Standard flat rate shipping costs €3.95, with estimated delivery timelines of 1 to 3 working days after dispatch. All orders with a total value of €35 or more automatically qualify for free standard domestic shipping at checkout.
  • ‌Northern Ireland & United Kingdom Delivery‌: Standard flat rate shipping costs €6.50, with estimated delivery timelines of 2 to 4 working days after dispatch. All orders with a total value of €60 or more qualify for free shipping to this region.
  • ‌European Economic Area (EEA) Region Delivery‌: Standard flat rate shipping costs €9.99, with estimated delivery timelines of 3 to 7 working days after dispatch. All orders with a total value of €90 or more qualify for free EEA-wide shipping.

For customers who need urgent access to their workspace supplies, we also offer optional expedited shipping services at an extra calculated fee, which cuts domestic delivery timelines to next working day, and UK/EEA delivery timelines to 2 to 3 working days. All expedited shipping options are clearly displayed for selection at the checkout page before you confirm your payment.

3. Order Tracking & Delivery Rules

Once your order is dispatched, you will receive a dedicated tracking link via the email address you registered for your www.brandonoffice.com account, so you can monitor the real-time status of your parcel at any time. Our courier partners will send you a pre-delivery notification via SMS or call 24 hours before the scheduled delivery date, to confirm you will be available to receive the parcel.

If no one is present at the designated shipping address to sign for the parcel on the first delivery attempt, the courier will leave a delivery notice at your location, and arrange 2 additional free re-delivery attempts over the subsequent 3 working days. You can also use the reference number on the delivery notice to reschedule your delivery to a preferred time window, or arrange to pick up your parcel from the nearest local courier collection point, at no extra cost.

We strongly advise all customers to inspect the outer packaging of the parcel in front of the courier before signing for the delivery. If you notice obvious severe damage to the outer box that may affect the condition of your stationery items, you can choose to reject the delivery, and contact our support team immediately to arrange a free re-dispatch of your full order at no extra charge to you.

4. Unforeseen Circumstances Adjustments

While we work closely with our trusted courier partners to ensure all orders arrive within the stated estimated timelines, occasional unforeseen disruptions such as extreme adverse weather conditions, local public health events, temporary courier operational delays, or public holiday surges in order volumes may result in minor delivery delays that fall outside our reasonable control. If your order does not arrive more than 5 working days past the maximum stated estimated timeline for your region, contact our support team, and we will launch a full investigation with our logistics provider for your parcel within 2 working days. If the parcel is confirmed lost during transit, we will offer you the choice between a full re-dispatch of all your ordered stationery items at no extra cost, or a full refund processed to your original payment method.