BRANDON OFFICE

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Terms of Service

Effective Date: October 22, 2026‌

Welcome to the official e-commerce platform of BRANDON STATIONERY AND OFFICE SUPPLIES LIMITED, accessible at www.brandonoffice.com. These Terms of Service set out the legally binding rules, rights, obligations, and agreements that govern your access to, and use of, our website, all services we offer, and all purchases of our office stationery and supplies products. By browsing our platform, creating a user account, placing an order, or interacting with any feature of www.brandonoffice.com, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction of residence), you have full legal capacity to enter into this binding agreement, and you have read, fully understood, and agreed to be bound by every provision outlined in these Terms of Service.

The contact information for BRANDON STATIONERY AND OFFICE SUPPLIES LIMITED is as follows:

‌Official Contact Email‌: synapz@brandonoffice.com
‌Registered Physical Address‌: Unit 3, Killerisk Business Park, Killerisk Road, Tralee, Co. Kerry, V92 WP11, Ireland
‌Business Contact Telephone‌: +353 66 7171555

We founded our stationery and office supplies shop with one clear goal: to make every workspace feel intentional, organized, and a little more joyful. We know how frustrating it is to grab a pen that skips mid-note, or a folder that falls apart after a few uses — so we spent months sourcing and personally testing every item in our collection, from smooth-writing pens, thick paper notebooks, and space-saving desk organizers to all the small everyday office essentials you reach for constantly. All services, products, and features available on www.brandonoffice.com are designed around this core founding mission, and these Terms of Service are crafted to protect the interests of both our valued customers and our business operations, ensuring a safe, fair, and reliable shopping experience for every user who visits our platform.

1. Account Registration and User Responsibilities

Certain features on www.brandonoffice.com, including saving multiple shipping addresses, viewing your full order history, accessing exclusive member-only promotions, and subscribing to our curated product recommendation updates, require you to create a registered user account. When you register for an account, you agree to provide accurate, complete, and up-to-date personal information, including your full legal name, valid email address, correct contact phone number, and accurate billing and shipping address details. You are fully responsible for updating your account settings promptly if any of this information changes, to avoid disruptions to your order processing and delivery.

You are the sole party responsible for maintaining the confidentiality of your account login credentials, including your account password, and for all activities, actions, and transactions that occur under your registered account. You agree not to share your account access details with any third party, and you will notify BRANDON OFFICE immediately at synapz@brandonoffice.com if you become aware of any unauthorized access to your account, or any suspected security breach related to your account credentials. BRANDON OFFICE cannot and will not be held liable for any loss or damage arising from your failure to protect your account login information properly, whether the unauthorized use of your account occurred with or without your knowledge.

When creating and operating your account, you agree not to use any false, misleading, or impersonated information to register an account, you may not create accounts for fraudulent or malicious purposes, and you may not operate multiple accounts in a manner that violates our promotional policies or disrupts the fair operation of our platform for other customers. We reserve the right to suspend or terminate any user account at our reasonable discretion, if we identify that the account has been used in violation of these Terms of Service, applicable laws, or the legitimate interests of other platform users.

2. Product Information, Pricing, and Order Acceptance

All products displayed on www.brandonoffice.com, including our Best Stationery Picks, New Arrivals, Premium Pen Organizers, and Top Stationery Bestsellers that feature smooth gel pens, thick lay-flat notebooks, and sturdy pen holders loved by thousands of daily users, are described and presented with as much accuracy as possible. We make every reasonable effort to display the colors, features, and specifications of each product correctly, but we cannot guarantee that your device’s screen will display every product detail with perfect, 100% accuracy, as variations in display calibration, lighting conditions during product photography, and minor batch production differences may result in slight differences between the physical product you receive and the image shown on our website. All product descriptions on our platform are for general reference only, and they do not replace the explicit quality standards we have verified through our pre-listing personal testing process.

All prices for products listed on www.brandonoffice.com are quoted in Euros, and the listed prices do not include applicable delivery shipping fees, import duties, or value-added taxes that may apply to orders shipped outside the Republic of Ireland, unless explicitly stated otherwise at the checkout stage. We reserve the right to adjust product pricing, launch or terminate promotional offers, and update product specifications at any time, without prior notice to users. The price applied to your order will always be the exact price displayed on the product page at the moment you complete your order submission process.

While we make every effort to ensure that all product pricing and inventory information on our website is accurate, occasional human errors, system glitches, or unforeseen inventory shortages may occur. After you submit an order and complete payment for a product, we will send you an immediate order confirmation email to acknowledge receipt of your order. This acknowledgement email does not constitute formal acceptance of your order. BRANDON OFFICE retains full discretion to accept or reject your order for any legitimate reason, including but not limited to instances where the product you ordered is out of stock, the listed price for the product was displayed at an incorrect, unreasonably low amount due to a system error, or our anti-fraud system identifies that your order may involve suspicious or fraudulent activity. If we are unable to accept and fulfill your order for any reason, we will notify you within 3 working days, and process a full 100% refund back to your original payment method at no extra cost to you.

We strictly limit the sales of our products to end-user customers for personal, office, or classroom use. You agree not to resell, redistribute, or repackage our purchased stationery products for commercial resale purposes without obtaining our explicit written prior authorization. We reserve the right to cancel any bulk order that we reasonably suspect is being placed for resale activities, even after the initial order confirmation email has been sent.

3. Payment Terms and Transaction Security

All payments for orders placed on www.brandonoffice.com must be completed through the PCI DSS certified secure payment processing channels that are integrated into our checkout system. Supported payment methods include major international credit cards, debit cards, and trusted digital wallet services, all of which are clearly displayed on our checkout page for your reference. By submitting a payment for your order, you confirm that you are the legal authorized holder of the payment method being used, and you have full authority to complete the transaction.

We never store full sensitive credit card or payment card details on our own website servers. All payment data processing is handled exclusively by our trusted, fully compliant third-party payment service providers, who implement bank-level end-to-end encryption to protect your payment information throughout the entire transaction process. All payment transactions on our platform are monitored through our anti-fraud monitoring system, to block unauthorized payment activities, prevent fraudulent transactions, and protect both our customers and our business from financial loss.

If your payment fails to process, is charged back, or results in a dispute after you receive your order due to reasons that are not caused by our side operational errors, you agree to be fully responsible for any associated fees, costs, or losses that BRANDON STATIONERY AND OFFICE SUPPLIES LIMITED may incur as a result of the disputed transaction, including but not limited to bank processing fees, administrative costs, and legal expenses.

4. User Conduct and Prohibited Activities

When you access and use www.brandonoffice.com, you agree to not engage in any activity that may damage, disrupt, or impair the normal operation of our website, interfere with the shopping experience of other users, or violate applicable local, national, and European laws and regulations. Prohibited activities include, but are not limited to:

  • Hacking into, gaining unauthorized access to, or altering our website systems, server infrastructure, or the personal data of other registered users
  • Distributing or uploading malicious software, viruses, trojans, or harmful code through our website’s contact forms, comment sections, or any other interactive platform features
  • Using automated tools, web scrapers, crawlers, or data mining software to extract, copy, or harvest data from www.brandonoffice.com in large volumes without our explicit written prior approval
  • Posting or transmitting false, defamatory, obscene, threatening, or illegal content through any interactive feature available on our website
  • Impersonating any BRANDON OFFICE staff member, other platform user, or third-party entity, or forging digital signatures or transaction records to misrepresent the origin of any content transmitted to our platform
  • Reproducing, duplicating, copying, reselling, or exploiting any part of our website content, product images, product descriptions, branding materials, or platform resources for commercial purposes without our explicit written consent

Any violation of the prohibited conduct provisions outlined in this section may result in immediate temporary suspension or permanent termination of your access to our website and your user account. We also reserve the right to report any serious illegal activities to the relevant law enforcement authorities, and pursue full legal remedies to recover any losses we incur as a result of your improper conduct.

5. Intellectual Property Rights

All content published and available on www.brandonoffice.com, including but not limited to our brand logo, all product images, original product descriptions, website interface layout design, text copy, graphic elements, video content, and the software code that supports the operation of our platform, are the exclusive intellectual property of BRANDON STATIONERY AND OFFICE SUPPLIES LIMITED, or are used by us with the full explicit authorization of the relevant rights holders. These intellectual property works are protected by Irish copyright law, EU intellectual property regulations, and international copyright treaty provisions.

You may not reproduce, distribute, modify, publicly display, republish, or use any of our intellectual property content for any public or commercial use, without first obtaining our explicit written permission. You are only granted a limited, non-exclusive, revocable permission to access and browse the content of www.brandonoffice.com for your personal, non-commercial shopping use. Nothing outlined in these Terms of Service shall be interpreted as granting you any transfer of ownership rights to any of our intellectual property assets.

6. Limitation of Liability

To the maximum extent permitted by applicable Irish and EU law, BRANDON STATIONERY AND OFFICE SUPPLIES LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website, our products, or our services. This excluded category of damages includes but is not limited to lost profits, lost business revenue, loss of data, business interruption losses, or any other economic losses, even if we have been advised of the possibility that such damages may occur in advance.

In no scenario shall our total aggregate liability to you for any and all claims arising from your use of our website, products, or services exceed the total monetary amount that you have actually paid to us for the specific order or service that gives rise to the relevant claim. Some jurisdictions do not allow the exclusion or limitation of implied warranties or consequential damages, so part of the above limitation provisions may not fully apply to you, in line with the mandatory legal requirements of your local jurisdiction.

Nothing in these Terms of Service shall exclude or limit our liability for death or personal injury caused by our proven negligence, for fraudulent misrepresentation on our part, or for any other type of liability that cannot be legally excluded or limited under the provisions of applicable mandatory consumer protection laws.

7. Modifications to Terms of Service

We reserve the full right to update, modify, or adjust the provisions of these Terms of Service at any time, to reflect changes to our business operations, new platform features, updates to applicable laws and regulatory requirements, or reasonable operational adjustments. When we make material changes to these Terms of Service, we will clearly post the updated revised version on the homepage of www.brandonoffice.com, display the new effective date prominently at the top of the revised terms, and notify all registered account users via the email address linked to their registered account, so you have sufficient time to review the new provisions before they take effect.

Your continued access to our website, browsing activities, and submission of new orders after the effective date of the revised Terms of Service will constitute your full acceptance and agreement to all the updated terms. If you do not agree to the revised version of these Terms of Service, you may not continue to use our website to browse products, place orders, or access any platform features, and you may close your registered user account at any time by contacting our customer support team.

8. Governing Law and Dispute Resolution

These Terms of Service, and any separate agreements under which we provide you with products and services, shall be governed by and construed in accordance with the laws of Ireland, without regard to its conflict of law rules. Any dispute, controversy, or claim arising out of or relating to these Terms of Service, your use of www.brandonoffice.com, or any product purchase completed through our platform, shall first be resolved through good faith friendly negotiation between both parties.

If the relevant dispute cannot be amicably resolved through friendly negotiation within 30 calendar days after one party sends a formal written notification of the dispute to the other party, both parties agree that the courts located in the jurisdiction of County Kerry, Ireland shall have exclusive jurisdiction to hear and resolve the dispute. If you are a consumer user residing within the European Economic Area, you may also bring a legal proceeding against us in your local resident country’s competent court, in line with the mandatory consumer protection legal provisions applicable in your jurisdiction.

9. General Provisions

These Terms of Service, together with our published Privacy Policy, Shipping Policy, and Refund and Returns Policy, constitute the full and complete entire agreement between you and BRANDON STATIONERY AND OFFICE SUPPLIES LIMITED, and they supersede all prior oral or written understandings, agreements, or representations between both parties related to the subject matter outlined in this document.

If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, the remaining provisions of these Terms of Service shall remain in full force and effect, and the invalid provision shall be adjusted to the maximum permitted extent that matches the original intended business purpose of the original provision. No failure by BRANDON OFFICE to exercise or enforce any right or provision outlined in these Terms of Service shall constitute a waiver of such right or provision, and it shall not prevent us from enforcing that right or provision at any subsequent point in time.

If you have any questions, concerns, or inquiries related to any provision of these Terms of Service, you can contact our team at any time via synapz@brandonoffice.com, and we will respond to your formal inquiry within 30 calendar days.